Privacy Policy
Kalos Therapy is committed to providing high-quality services while respecting your rights to privacy and confidentiality. We recognize, respect, and protect your privacy in all aspects of your interactions with us. This statement outlines our obligations regarding how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and relevant NDIS standards.
What Is Personal Information and Why Do We Collect It?
Personal information refers to any data that identifies an individual. This includes health information, such as details about your physical or mental health and any disability.
We collect a range of personal information, including:
- Contact details for clients and their representatives or family members
- Emergency contact information and details of people authorized to act on behalf of clients
- Clients’ health status, medical records, and medication details
- Service delivery records, including intake, assessment, monitoring, and reviews
- External agency information and reports
- Feedback, complaints, and incident reports
- Consent forms for the provision of services
We collect personal information through various means such as documentation, interviews, phone conversations, emails, and from third parties.
Why We Collect Personal Information
Kalos Therapy will only request and retain personal information necessary to:
- Assess your eligibility for support
- Provide safe, responsive services
- Monitor the quality of the services delivered
- Fulfill legal, contractual, and reporting obligations, including providing non-identifying data to government agencies
Whenever we collect personal information, we will explain the purpose of the collection and how we intend to use it.
Third-Party Collection
Where possible, we will collect your personal information directly from you. However, there may be situations where third parties, such as other disability service providers, provide us with information. In such cases, we will take reasonable steps to ensure you are aware of the information shared with us.
Disclosure of Personal Information
Your personal information will only be disclosed:
- To prevent or reduce a serious and imminent threat to your life or the health of another person
- To external agencies with your consent or the consent of your representative
- When legally required or authorized, including in cases of mandatory reporting
Security and Destruction of Personal Information
We take reasonable steps to protect your personal and health information from misuse, loss, unauthorized access, modification, or disclosure. When this information is no longer required for its original purpose, we will destroy or de-identify it in accordance with our privacy and confidentiality policies.
Access to Your Personal Information
You have the right to access the personal or health information we hold about you, as well as request corrections if you believe the information is inaccurate, incomplete, or outdated. Requests for access can be made through a Kalos Therapy manager. For security reasons, we may require identification before releasing the information.
Access may be denied in part or in full in cases where:
- The request is frivolous or vexatious
- Access would unreasonably impact the privacy of others
- Access would interfere with an investigation or pose a threat to the safety of any individual
- Denial is required by law
We will handle all access and correction requests promptly. No fees are charged for accessing your information, though administrative fees may apply for copies.
Maintaining the Accuracy of Your Information
It is important to us that the personal information we hold is accurate and up-to-date. If your information changes or you believe it to be incorrect, please notify us as soon as possible so we can make the necessary updates.
Complaints and Enquiries
If you have any concerns, questions, or complaints about this privacy policy, you can address them directly with a team member via phone, email, or anonymously via our feedback form. We take all privacy-related concerns seriously and will respond promptly.